Customer Success Project Manager

  • Portland, OR
  • Full Time
  • Customer Success
  • Experienced

About Opal

At Opal, we believe enterprise software should be beautiful, simple and designed for the job at hand. Opal is a collaboration platform, built for brand marketing teams to produce, organize and govern creative content.

The Opal StoryFirst™ framework empowers teams with a dedicated environment to visualize and deploy campaigns across all marketing channels, reducing complexity and aligning teams for better marketing results. Our customers are creative, passionate people and, through a platform tailored to their specific needs, we’re helping them rediscover the best parts of their jobs.

Our team is deeply invested in creating a culture that promotes design thinking, collaboration and a passion for excellence. We are building a world class lineup of creative and strategic thinkers that work together as a team to revolutionize the modern marketing organization.

As a Project Manager in the Special Projects group within Opal’s Customer Success team, you will work hand-in-hand with collaborators in every department to deliver a highly-varied portfolio of projects for customers, internal stakeholders and the executive team. A successful candidate is a master of orchestrating people and process in a fast-paced, rapidly-growing startup environment, and confidently tailors project management methods and practices to the project at hand and/or teams involved. This role serves as the linchpin of a dynamic delivery operation that addresses critical business needs at Opal as they come up—the work is highly varied, never boring, and crucial to the success of the company.

Responsibilities:

  • Work with customers, internal stakeholders and teams to identify, scope, plan and manage projects.
  • Lead project-focused customer calls and meetings, and be the primary point of contact for customers and internal stakeholders alike.
  • Own all elements of project planning and management, including budgets, meetings, timelines, scope, documentation, communications and risk mitigation.
  • Manage the interface between our customer commitments and product operating process to deliver polished work product in a timely, predictable fashion.
  • Research and document customer and stakeholder needs and expectations, and build consensus on how to address them.
  • Exhibit ownership, independent judgment and strategic oversight, balancing customer needs and company stewardship.

Requirements:

  • 2-3 years experience as a producer, product or project manager, or in similar roles.
  • Familiarity with agile software development methodologies (scrum, kanban, lean).
  • Excellent personal time management, prioritization and organization skills.
  • Some technical background or technical management experience favored.
  • Agency and/or software company experience strongly favored.
  • Strong written and verbal communications skills a must.
  • Bachelor’s degree or equivalent experience required.

Benefits:

  • A full-time, salaried position
  • Full healthcare coverage (health, dental, vision, FSA)
  • Short-term disability insurance
  • Early-stage stock options
  • Company-sponsored retirement program
  • Company-sponsored outreach & activity programs
  • A tight-knit, very supportive team — we pride ourselves on our culture

At Opal, we are building a world class organization of creative and strategic thinkers. There are no individual egos at Opal, only a team that strives to revolutionize the modern marketing organization.

 

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